THE ANSWERS TO ALL YOUR QUESTIONS

Got a question or need some help? Check out our FAQs. Don’t see your question here? Just ping us a quick question via chat or email us. We’d be delighted to help! During business hours, we usually will try our best to reply in a few minutes - outside business hours we'll come back to you the next day.
WHAT IS PAIL RABBIT KNOWN FOR?

Pail rabbit is your go-to destination for discovering unique and high-quality products from a variety of amazing brands. We curate a collection of items that are practical, stylish, and designed to brighten your day. From home goods to lifestyle essentials, we carefully select products that stand out from the rest.
WHERE ARE YOU BASED?

We live and work in lovely (mostly sunny) Sydney, Australia. We do not have a retail storefront and all orders are shipped out from Sydney.
HOW DO I GET IN TOUCH?

Send us an email at: cs@pailrabbit.com. You can also come chat with us on our website. If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you out!
DO YOU ACCEPT EXCHANGES?

We sure do! We offer international shipping to the following countries: Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United States.

Shipping charges and estimated delivery times will be automatically calculated for you during checkout based on the package destination and weight.
CAN I RETURN SOMETHING I'VE PURCHASED?

Yes, you can return your goodies—here’s the scoop:

  • Change of mind? No problem! Send it back (unused, in original packaging, within 14 days), and we’ll issue store credit (minus a $10 restocking fee).
  • Faulty item? Let us know within 14 days, and we’ll sort a refund or replacement.
  • Exclusions: Swimwear, swaddles, face masks, sunshields, and sale items can’t be returned.

Need a new size or color? Place a fresh order, return the original, and we’ll waive the restocking fee. Check our Returns Policy for all the details
DO YOU SHIP INTERNATIONALLY?

We sure do! We offer international shipping to the following countries: Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United States.

Shipping charges and estimated delivery times will be automatically calculated for you during checkout based on the package destination and weight.
WHO PAYS FOR INTERNATIONAL IMPORT TAXES?

When your package lands, it might come with extra fees like import duties or taxes. These charges are customs' call, and unfortunately, we can’t predict or control them. While we’d love to help, it’s up to you to cover them!
MY ORDER IS A GIFT... DO YOU INCLUDE PRICE INFORMATION ON YOUR PACKING SLIPS?

Don't worry, we never include the price on any of the packages that we ship out!
MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?

Reach out to us via email, chat, or reply to your confirmation email with your order number, and we’ll help track it down. Delays can happen, but we’re here to get your goodies to you!
CAN I GRAB MY GOODIES IN-STORE?

We’d love to say “YES!” But, alas, the logistics fairies won’t allow it right now. For now, we’re all-in on making delivery as smooth as possible for you!
Still Got Questions?

Fear not, dear friend! We’re here to hop through this process with you.

We’re all about turning frowns upside-down and making sure you leave with a spring in your step. Happy shopping! 🐇