How much does shipping cost?
For Aussie Shoppers
Standard Shipping (2–8 business days)
- FREE for orders over $150 (excludes bulky items).
- If your order is under $150, it’s just $10.
Express Shipping (1–4 business days)
- FREE for orders over $350 (excludes bulky items).
- Otherwise, a flat $17 applies.
🎅 Holiday Tip: Order by December 13th for standard delivery or December 20th for express delivery to make sure Santa beats us to your doorstep this Christmas!
For Worldwide Hoppers
Delivery Times
- Standard Shipping: Your order should reach you in 8–13 business days.
- FedEx International Shipping: Need it faster? FedEx delivers in just 5–7 business days after processing.
Heads up! These delivery times are estimates and might stretch a little during busy periods or due to customs checks.
Shipping Costs
We keep it simple! Shipping fees are calculated at checkout based on your package’s size, weight, and where it’s headed. You’ll see the best rates for your parcel before you confirm your order.
Customs Duties and Fees
Sometimes, your country’s customs may add import taxes, duties, or other fees when your order arrives.
- Who Pays? These charges are the responsibility of the recipient (that’s you!). We recommend checking with your local customs office beforehand so there are no surprises.
Trusted Shipping Partners
We’ve teamed up with reliable carriers like FedEx, DHL, and Australia Post to make sure your goodies arrive safely and on time. You’ll see the best shipping options for your country at checkout.
🎄 Planning for Christmas? Be sure to place your order by December 1st to have your gifts under the tree in time!
Have any questions about international shipping? Just give our friendly support team a shout—we’re happy to help!
Important Note: Delivery times are estimates and might be delayed by customs, busy periods, or unexpected hiccups—but we’ll always do our best to get everything to you on time!
When will I get my order?
Once your order hops out the door, we’ll send you a tracking email. If it’s playing hide-and-seek, check your spam folder!
Here’s how we handle order processing and dispatching to keep things hopping along smoothly:
- Place your order by 1:00PM AEST Monday-Friday, and we’ll process and dispatch it that very same day (provided the item’s in stock).
- Order after 1:00PM AEST? No worries—we’ll process and dispatch it the next business day.
Your goodies are in safe hands with Australia Post and other trusted carriers. Our estimates of delivery times are based on the info they provide, and the clock starts ticking the first business day after we dispatch your order. For the most up-to-date delivery estimate, please check the tracking number found in your shipping confirmation email or by logging in to your account.
Shipping Delays During Peak Times
Please note that during our busiest periods, there may be a slight delay in processing and dispatching your orders. We kindly ask you to allow an additional 2–3 days for delivery during these times.
Rest assured, we’re working hard to get your order to you as quickly as possible. Thank you for your patience and understanding.
Here’s what to expect after dispatching:
- One delivery attempt is included. If no one’s home, your package will wait patiently at your local post office for collection.
- Need delivery to a PO Box or Parcel Locker? No problem—we ship to those via Australia Post!
- Please double-check your delivery address at checkout. If you spot a mistake afterwards, contact us quickly. If your parcel hasn’t been dispatched yet, we’ll fix it for free. If it’s already on its way, return fees and re-dispatch charges (detailed below) will apply.
- Just a heads up—we’re not responsible for parcels lost or stolen after being safe-dropped.
Returns of the Bouncing Kind (For Australian Orders)
If your parcel bounces back to us due to any of the following reasons, we may deduct a small fee to cover costs before sorting out next steps:
Reasons include:
- Incorrect or incomplete delivery address.
- Failure to collect the package from the post office or delivery point.
- Refusal to accept delivery.
The following fees will apply:
- Refunds: A $15.00 fee will be deducted from your refund to cover the return-to-sender fee and administrative costs.
- Reshipping: Want us to re-dispatch it? A $10.00 re-dispatch fee will apply in addition to the $15.00 return-to-sender fee.
Original delivery charges are non-refundable.
This doesn’t apply if the return is due to an error on our part or it’s covered by Australian Consumer Law.
🚨 Lost Parcels: If your parcel is delivered to the wrong address and isn’t returned to us, we regretfully can’t retrieve it, refund it, or sprinkle any magic over the situation. Please double-check your details when checking out!
Returns of the Bouncing Kind (For International Orders)
If an international parcel hops back to us due to similar issues (e.g., incorrect address, refusal, or failure to collect), we’ll handle it, but there are a few additional fees due to higher costs:
- Refunds: A $30.00 AUD fee will be deducted to cover the return-to-sender fee, handling, and administrative costs.
- Reshipping: Fancy giving it another go? Contact us, and we’ll share re-dispatch options and costs!
Original delivery charges are non-refundable.
This doesn’t apply if the return is our fault (like sending the wrong or faulty item) or if the Australian Consumer Law has you covered.
🚨 Lost Parcels: If your parcel is delivered to the wrong address and isn’t returned to us, we regretfully can’t retrieve it, refund it, or sprinkle any magic over the situation. Please double-check your details when checking out!
Need Help?
Got questions or hit a bump in the bunny trail? Hop over to our support team! We’re all ears and ready to help you with any hiccup in your delivery process.
Happy shopping, and may your goodies hop into your hands in no time! 🐰