Contact Us
The team at Pail Rabbit would love to hear your feedback or answer any questions you have. We look forward to hearing from you!
💬 Live Support Hours
Our team is available to assist you during the following times:
Monday – Sunday: 9:30am – 6:00pm (AEST)
Note: To start a chat, please use the chat icon located in the corner of your screen.
✉️ Email Support
General Inquiries & Returns: cs@pailrabbit.com
If your inquiry is regarding an existing order, please include your order number. For faulty items or returns, please review our Returns & Exchanges Policy first to ensure you include all required details in your email.
We aim to reply to all emails within two business days. Please note that response times may be slightly delayed during holiday or promotional periods.