Standard Shipping (2–8 business days)

• FREE for orders over $150 (excludes bulky items*).
• Orders under $150: Flat rate of $10.

Express Shipping (1–4 business days)

• FREE for orders over $350 (excludes bulky items*).
• Orders under $350: Flat rate of $17.

*Bulky items include products over 5kg or those with large dimensions. Shipping for these will be calculated at checkout.

🎄 Holiday Tip: Order by December 13th for standard delivery or December 20th for express delivery to make sure Santa beats us to your doorstep!

Delivery Times

• Standard Shipping: 8–13 business days.
• FedEx International: 5–7 business days.

Note: These are estimates and may stretch during busy periods or customs checks.

Shipping Costs
Fees are calculated at checkout based on your package’s size, weight, and destination. You’ll see the best rates before you confirm your order.

Customs Duties and Fees
Import taxes or duties may apply when your order arrives. These charges are the responsibility of the recipient (that’s you!). We recommend checking with your local customs office to avoid surprises.

Once your order hops out the door, we’ll send you a tracking email. If it’s playing hide-and-seek, please check your spam folder!

• Delivery Attempts: One attempt is included. If no one’s home, your package will wait at your local post office for collection.
• PO Boxes: Yes! We ship to PO Boxes and Parcel Lockers via Australia Post.
• Delays: During peak times, please allow an additional 2–3 days for processing.

Important: Please double-check your delivery address at checkout. We are not responsible for parcels lost or stolen after being safe-dropped.

(Looking to return an item you purchased? Hop over to our Returns & Exchanges Policy instead!)

If a parcel is returned to us because of an incorrect address, failure to collect, or refusal to accept delivery, we will need to cover the costs charged to us by the carrier.

For Australian Orders

• Refunds: A $15.00 fee will be deducted from your refund to cover the return-to-sender and admin costs.
• Reshipping: Want us to try again? A $25.00 fee applies (covering the $15 return fee + $10 re-dispatch fee).

For International Orders

• Refunds: A $30.00 AUD fee will be deducted from your refund to cover return and handling costs.
• Reshipping: Please contact us for a quote on re-dispatch options.

⚠️ Lost Parcels (Incorrect Address):
If a parcel is delivered to an incorrect address provided at checkout and isn't returned to us, we sadly cannot retrieve or refund it. Please triple-check your details before hopping to payment!